At VOLTAICQ, customer satisfaction is our top priority. We want you to be completely happy with your gaming and electronics purchases. If you're not satisfied with your order, we offer a straightforward 30-day return and refund process.
We accept returns within 30 days of the original purchase date. After 30 days, returns cannot be accepted. The date of purchase is determined by your order confirmation email.
The following items are eligible for return:
• Unopened items in original, unused condition
• Opened items in like-new condition with minimal to no wear
• Defective or malfunctioning products
• Products damaged upon arrival
• Items not as described on our website
The following items cannot be returned:
• Items returned after 30 days from purchase
• Items showing signs of heavy use, wear, or damage
• Items with missing parts, accessories, or documentation
• Liquid-damaged or water-damaged devices
• Items purchased on clearance or final sale (marked at checkout)
• Custom or personalized items
• Items without original packaging
• Digital downloads or software (once accessed)
A 15% restocking fee will be applied to the following returns:
• Opened items returned in like-new condition
• Items returned without original packaging or materials
NO restocking fee applies to:
1. Contact us at support@voltaicq.com with your order number and reason for return
2. Our team will review your request and respond within 24-48 hours
3. If approved, you'll receive a prepaid return shipping label (for eligible returns)
4. Pack your item securely in original packaging
5. Affix the return label and ship to the address provided
6. Once received and inspected, we'll process your refund
RETURN CONDITION REQUIREMENTS
To qualify for a refund, your return must meet these requirements:
• All original accessories, cables, and documentation included
• Original packaging or protective materials
• No visible signs of heavy use, scratches, or damage
• Device powers on and functions properly (unless claiming a defect)
• Proof of purchase (order confirmation email)
DEFECTIVE OR DAMAGED ITEMS
If you received a defective or damaged product:
• Contact us within 7 days of delivery at support@voltaicq.com
• Include photos of the damage or defect
• Do NOT discard original packaging
• We will replace or refund your item at no cost
• Return shipping will be covered by VOLTAICQ
Standard Returns: You pay return shipping costs (unless item is defective/damaged)
Free Return Shipping: VOLTAICQ covers return shipping for:
Here's our refund timeline:
1. We receive your return: 3-5 business days for inspection
2. Approval: 2 business days to approve or decline
3. Refund issued: 5-7 business days after approval
4. Credit to account: 5-10 business days (varies by bank/processor)
Total time: Typically 2-3 weeks from when we receive your item.
Refunds are issued to your original payment method.
Want to exchange for a different product? Contact us at support@voltaicq.com. Exchanges for items of equal value are free (with original packaging). Exchanges for more expensive items may require additional payment. Restocking fees apply to non-defective exchanges.
Items purchased on sale or clearance follow the same return policy. However, refunds are issued at the sale/clearance price you paid, not the original price.
LOST OR UNDELIVERED RETURNS
If your return package doesn't arrive:
• Check tracking regularly
• After 7 days without delivery, contact support@voltaicq.com
• We can file a claim with the carrier
• Once resolved, we'll process your refund
Once your order ships, we cannot guarantee address changes. Contact us immediately at support@voltaicq.com if you need to update your shipping address BEFORE your order leaves our warehouse.
This return policy is separate from manufacturer warranties. Products may still be covered under manufacturer warranty after 30 days. Contact the manufacturer directly for warranty claims.
VOLTAICQ reserves the right to:
• Refuse returns that violate this policy
• Deny refunds for items clearly used or damaged beyond normal wear
• Request additional photos or documentation
• Issue store credit instead of refunds in certain cases
For any questions about our return policy or to start a return:
Email: supportvoltaicq@gmail.com
Website: https://www.voltaicq.com
Response Time: 24-48 hours
We may update this return policy at any time. Updated policies will be posted to our website with a new "Last Updated" date. Continued shopping on our website constitutes acceptance of our current policy.
Thank you for shopping at VOLTAICQ!