Shipping policy

SHIPPING POLICY

VOLTAICQ is committed to getting your gaming and electronics purchases to you safely and on time. This Shipping Policy outlines our shipping options, costs, timeframes, and procedures. By placing an order, you agree to these shipping terms.

1. SHIPPING OPTIONS

VOLTAICQ offers multiple shipping options to meet your needs:

Standard Shipping (5-7 business days)
Express Shipping (2-3 business days)
Overnight Shipping (1 business day)
International Shipping (varies by destination)

All timeframes are estimates and do not include processing time. Processing time is typically 1-2 business days during normal operations. During peak seasons or promotions, processing may take up to 3-5 business days.

2. SHIPPING COSTS

Shipping costs are calculated based on:

• Destination (domestic or international)
• Shipping method selected
• Package weight and dimensions
• Current shipping carrier rates

Shipping costs are displayed during checkout before you complete your purchase. You will know the exact shipping cost before authorizing payment. We periodically offer free or discounted shipping promotions, which will be clearly advertised on our website.

3. ORDER PROCESSING TIME

Your order must be processed before it ships:

• Orders are processed Monday-Friday, 9am-5pm
• Processing time is typically 1-2 business days
• You will receive an order confirmation email immediately after purchase
• You will receive a shipping confirmation email when your order leaves our warehouse

Processing time does not include weekends or holidays.

4. SHIPPING TIMEFRAMES

All shipping timeframes are estimates from the date your order ships, not from the order date. We do not guarantee specific delivery dates. Timeframes may be affected by:

• Weather conditions and natural disasters
• Shipping carrier delays
• Customs clearance (international orders)
• Destination location and accessibility
• Peak shipping seasons
• Acts of God or circumstances beyond our control

Once your order ships, delivery is the responsibility of the carrier. We recommend tracking your package for updates.

5. DOMESTIC SHIPPING (UNITED STATES)

VOLTAICQ ships to all 50 states, including Alaska and Hawaii.

Shipping Address Requirements:
• Shipping address must be complete and accurate
• We ship to residential and commercial addresses
• APO/FPO military addresses are accepted
• We can ship to PO boxes (certain carriers only)

We are not responsible for packages shipped to incorrect addresses provided by you. If you provide an incorrect address, contact us immediately at support@voltaicq.com before your order ships. Once shipped, address changes cannot be guaranteed.

6. INTERNATIONAL SHIPPING

International shipping is available to select countries. International orders have significantly longer delivery times and higher costs.

International Shipping Details:
• Shipping costs and timeframes vary by destination
• A flat international handling fee applies to all international orders
• International customers are responsible for all customs duties, taxes, and import fees
• VOLTAICQ is not responsible for customs delays or clearance issues
• Customers must verify that their country permits importation of electronics
• Some gaming devices may be restricted or prohibited in certain countries

Contact support@voltaicq.com for specific information about shipping to your country.

7. TRACKING YOUR ORDER

Once your order ships, you will receive:

• A shipping confirmation email with tracking number
• A link to track your package in real time
• Updates on delivery status

You can use your tracking number to monitor your package's progress with the carrier. VOLTAICQ is not responsible for tracking delays or inaccuracies reported by the carrier.

8. SHIPPING CARRIERS

VOLTAICQ partners with multiple carriers to ensure reliable service:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx (Federal Express)
• DHL (for international shipments)

We reserve the right to select the carrier that best serves your destination and package specifications. Carrier selection is not guaranteed and may change.

9. SIGNATURE REQUIREMENTS

Most orders do not require a signature upon delivery.

High-value items or certain carriers may require signature confirmation. If signature is required:

• You will be notified at checkout
• The carrier will attempt delivery
• If you're unavailable, the carrier will leave delivery instructions
• You can arrange redelivery or package pickup

9. PACKAGING & PROTECTION

VOLTAICQ takes care to protect your items during transit:

• All items are carefully packed to minimize damage
• We use professional packaging materials appropriate for electronics and gaming devices
• High-value or fragile items receive enhanced packaging protection
• Packaging materials are environmentally responsible where possible

Upon receiving your package, inspect it immediately. If the package appears damaged, document the damage with photos before opening. Contact support@voltaicq.com within 7 days if your package arrived damaged.

10. DAMAGED ITEMS

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage and packaging
• Keep the original packaging
• Do not discard the item

VOLTAICQ will investigate and replace or refund the item at our discretion. Return shipping is covered by VOLTAICQ for damaged items.

11. LOST OR UNDELIVERED PACKAGES

If your package does not arrive within the estimated timeframe:

• Check your tracking number for updates
• Verify your shipping address is correct
• Contact the carrier's customer service
• Allow an additional 5-7 business days for delayed deliveries
• After 7 days without delivery, contact support@voltaicq.com

VOLTAICQ can file a claim with the carrier for lost packages. We will work with the carrier to investigate and resolve the issue.

12. ADDRESS CHANGES

Once your order is placed and payment is processed, address changes cannot be guaranteed.

• Contact support@voltaicq.com IMMEDIATELY if you need to change your address
• You must contact us BEFORE your order ships from our warehouse
• After your order ships, address changes are the carrier's responsibility, not VOLTAICQ's
• If your order has already shipped, you must contact the carrier directly

13. SPECIAL HANDLING FEES

Certain items may incur special handling fees:

Hazardous Materials: Lithium battery-powered devices and some electronics may require hazmat shipping. Additional fees apply and will be disclosed at checkout.

Oversized Items: Items exceeding standard dimensions may incur oversized package fees, disclosed at checkout.

These fees are in addition to standard shipping costs and will be clearly displayed before checkout.

14. DELIVERY CONFIRMATION

Upon successful delivery, you should receive:

• A delivery confirmation from the carrier
• An update on your tracking page
• An email from VOLTAICQ confirming delivery

Once delivered, VOLTAICQ's liability for the package ends. The item is your responsibility.

15. DELAYED SHIPMENTS

If your order is significantly delayed beyond our estimated shipping timeframe:

• We will notify you via email with the reason for delay
• We may offer a discount on your next purchase or partial refund of shipping costs
• We will work with the carrier to expedite delivery
• We will keep you updated on the status

16. UNDELIVERABLE PACKAGES

If a package is returned to VOLTAICQ as undeliverable:

• We will contact you at the email address in your order
• You have 30 days to provide a corrected address
• Reshipping will incur additional shipping costs
• If no correction is provided, you may request a refund (minus return shipping costs)

17. PACKAGE INSURANCE

VOLTAICQ is not responsible for loss or damage to packages once shipped. We recommend:

• Purchasing optional shipping insurance for high-value items
• Purchasing carrier insurance for expensive orders
• Tracking your package and signing for delivery if available

Insurance options are available at checkout for eligible orders.

18. RETURNS SHIPPING

For information on return shipping and prepaid return labels, please refer to our Return & Refund Policy.

Returns must be initiated within 30 days of purchase. VOLTAICQ provides prepaid return labels for defective items and damaged products.

19. SHIPPING RESTRICTIONS

We cannot ship to:

• PO boxes (except with certain carriers)
• Freight addresses
• Warehouse club addresses
• Mailbox rental services (in most cases)
• Any address deemed high-risk

Contact support@voltaicq.com if your address is flagged as restricted.

20. CONTACT INFORMATION

If you have questions about shipping or need to report a shipping issue:

Email: supportvoltaicq@gmail.com
Website: https://www.voltaicq.com
Response Time: 24-48 hours

Provide your order number and tracking number when contacting us about shipping inquiries.

21. POLICY UPDATES

VOLTAICQ reserves the right to update this Shipping Policy at any time. Changes will be posted to our website with an updated date. Your continued purchases constitute acceptance of the current shipping policy.

Last Updated: July 2026

Thank you for shopping at VOLTAICQ! We're committed to delivering your order safely and on time.